What are the responsibilities and job description for the Medical Receptionist position at Mt. Baker Imaging?
Mt. Baker Imaging is seeking a full-time receptionist for our Reception Team. We’re looking for an employee who has exceptional customer service skills, excellent interpersonal communication skills and a high level of attention to detail and accuracy.
Job Summary: Continuously exemplifies the mission, values and customer service philosophy of Mt. Baker Imaging. Greets patients or others arriving for appointments and obtains/verifies all demographic and billing information.
This position includes, but is not limited to, the following duties:
- Greet patients and visitors in person and by phone
- Obtain/ update all necessary patient information to accurately register/ admit patients for their exams
- Verify/ obtain demographic and insurance information
- Provide patients with necessary questionnaires, waivers and company paperwork (including HIPAA and other requirements)
- Handle and screen overflow of incoming calls, Forward calls as indicated
- Handles routine billing questions and receiving patient payments
- Make appointment confirmation calls as needed, which may include verbal exam prep instructions
- Performs related duties as assigned by supervisor or other management personnel
Performance/ Skill/ Education Requirements:
- Demonstrates strong organizational skills
- Excellent interpersonal communication skills with all staff including technologists, support staff, physicians and hospital staff
- Ability to maintain confidentiality at all times
- Demonstrates problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day
- Ability to schedule patients with a high level of accuracy
- Knowledge of computers and equipment functionality as related to the job tasks
- Demonstrates ethical and professional conduct
- Ability to function in a computerized medical environment which includes maneuvering through the RIS and general computer/ telephone office systems
- Above average communication skills, on telephone and in person
- High attention to detail required
- Strong spelling/grammar skills
- High School Diploma or equivalent preferred
- 2 years relevant experience, preferred
Pay: Starting pay $18.37 – $20.00 DOE Benefits:
- 401(k) Retirement Plan with employer profit sharing contribution
- Paid Time Off Plan for vacations, sick leave and holidays
- Health Insurance
- Dental and Vision Reimbursement Plan
- Health Savings Account
- Flexible Spending Accounts, Health and Dependent Care
- Employee Assistance Program
- Voluntary Life Insurance and Short Term Disability Insurance
Salary : $18 - $20