Dispatcher

What Will Your Job Look Like? The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable). This position will sit in Hilo, HI. What You’ll Do: Assist with all phone call information and dispatching of rides Organize and route trips based on schedule and location to ensure optimal performance Provide assistance to drivers for directions to destinations Assist drivers and transportation providers with problems or issues relating to scheduling Establish and maintain effective communication with transportation providers Report and record all incidents to the applicable manager Document and report provider no shows or on-time-performance issues Inform transportation providers of their next-days trips and any new trips that occur Monitor radio, telephones and on-road provision of service for quality Record time of departure, destination, and expected time of return Provide feedback on drivers’ performance What You’ll need: High school diploma or G.E.D. equivalent Possess valid authorization to work in the United States Even better if you have... 2 years in transportation routing, dispatching, and scheduling expertise preferred 1 year experience working with the applicable transit scheduling system preferred Knowledge of GPS and GIS systems Excellent communication and interpersonal skills Good organizational skills with attention to timeliness and details Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications Ability to maintain high level of confidentiality Regular attendance is required What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Tuition Reimbursement Leadership Mentoring Opportunities Hourly Rate: $ 27 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTRANSIT We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.