Spa Supervisor (Part-Time)

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $26.36/hr with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO 

1. Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. 
2. Assist in leading and managing a team of spa staff, including estheticians, massage therapists, nail technicians, and spa specialists. 
3. Ensure the highest level of guest satisfaction by maintaining the MCR’s reputation for luxury and excellence. 
4. Supervise and schedule staff to ensure adequate coverage for all spa services and appointments. 
5. Train, onboard, and mentor new team members. 
6. Assist in monitoring and assessing staff performance, providing regular feedback, and conducting performance reviews. 
7. Collaborate with spa management to develop and implement service protocols, standards, and procedures. 
8. Handle guest inquiries, complaints, and feedback in a professional and timely manner. 
9. Oversee the daily operations of the spa, including managing appointment schedules, reservations, and walk-in clients. 
10. Monitor inventory levels of products, supplies, and equipment, and place orders as needed. 
11. Maintain a safe and hygienic environment, ensuring compliance with health and safety regulations. 
12. Assist in promoting spa services and packages to guests, contributing to sales goals. 
13. Maintain a strong rapport with clients, building long-term relationships and addressing their needs. 
14. Participate in staff recruitment and selection as needed. 
15. Strive to continuously elevate the spa's reputation by providing exceptional experiences and services. 
16. Creates, maintains, and facilitates a positive and safe work environment.  
17. Promotes positive team member relations and reports issues to the appropriate personnel.  
18. Perform other duties as assigned. 

WHAT YOU’LL BRING 

• 1 (One) year of a supervisory or management role within a luxury spa or high-end hospitality environment.
• 2 (Two) years Customer service experience required.  
• Cosmetology or Esthetician License through WA state DOL highly preferred!! 
• Proficiency in using spa management software and computer applications. 
• Hospitality experience a plus! 

HOW YOU’LL BE SUCCESSFUL 

• Knowledge of spa management software and computer applications. 
• Knowledge of hospitality industry procedures and standards.   
• Knowledge of spa services, treatments, and industry trends. 
• Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently. 
• Ability to multitask with a high level of attention to detail. 
• Ability to maintain a calm and professional demeanor in high-pressure situations. 
• Ability to remain positive and focused in a fast-paced environment. 

WHAT TO EXPECT 

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation. 
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance. 
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.