What are the responsibilities and job description for the Group Benefits Account Manager position at Mulling Insurance Agency?
Essential Duties & Responsibilities
- Delivers excellent customer service with clients on a daily basis by providing consistent, timely and accurate service. Resolves inquiries on service problems, billing and claims to ensure resolution to the client satisfaction.
- Reviews and analyzes client claims data for determining future plan design and pricing for both fully insured and self-funded plans. Analyzes and offers guidance on alternatives/strategies to meet client goals.
- Communicates and educates clients on any plan design changes at renewal. Makes presentations at employee meetings.
- Documents conversations and files in accordance with agency/department procedures to avoid potential Errors & Omissions situations.
- Works with Producer and/or the group directly to determine client goals and offer alternatives if applicable.
- Develops effective and productive insurance carrier and client relationships.
- Provides proposals for prospective new clients. Searches markets for compatible and competitive pricing.
- Coordinates external and internal implementations of new groups, as necessary.
- Reviews new and renewal policies received to be certain information and coverages are accurate.
- Updates Agency Management System with new and renewal information as necessary.
- Researches coverage questions/claims issues for clients. Prepares supporting documentation if necessary.
- Markets new or renewal business, when necessary.
- Prepare communication pieces for employees
- Become familiar with on-line enrollment and HR platform
- Other duties as assigned.
- Partial work from home schedule after 90 day period and successful performance review
Job Requirements
Knowledge
- Familiar with Employee benefits coverage parameters and terminology.
- Knowledge of various coverages and different processes associated with coverages.
- Familiar with EPIC management system (Applied Systems)
Skills
- 215 Life/Health License required
- Strong written and verbal communication skills.
- Must have strong attention to detail with excellent organizational skills.
- Must be proficient in MS Office.
- Agency management software skills strongly preferred.
- Must be able to work in a fast-paced environment.
Ability to take initiative and anticipate the needs of clients and sales team.
Job Type: Full-time
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental pay types:
- Bonus opportunities
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
Application Question(s):
- Are you willing to work a hybrid work schedule (3 days in the office and 2 from home) once training is complete?
Experience:
- Group Benefits administration: 2 years (Required)
License/Certification:
- Life and Health Insurance License (215) (Required)
Work Location: Hybrid remote in Auburndale, FL 33823
Salary : $50,000 - $58,000