What are the responsibilities and job description for the Customer Service Representative (Fully In Office) position at Multi-Flow Industries LLC?
Description
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Rep, you will be responsible for answering high volume calls, entering and dispatching service calls to our technicians, scheduling installations, processing payments, and performing data entry.
Our Customer Service Reps are the backbone of the company and are key to keeping our customers happy. This is a fast-paced position that involves answering high volume calls, entering, and dispatching service calls to our technicians. In addition to scheduling installations, processing payments, performing data entry, and other duties assigned.
Requirements
Do you have these skills?
- Active listening
- Conflict resolution
- Organizational skills
- Computer Proficient - Typing, Word, Outlook, Excel knowledge
- Adaptability in a fast-paced environment
- Attention to detail
- Bilingual is a plus (Spanish)
Do you have this availability?
- Monday through Friday (8:30am to 5:00pm) (In office)
- 2 to 3 hour rotating weekend schedule (Not In Office)
Benefits available for the Customer Service Representative (Phone/Administrative):
- 401K with company match
- Medical, Vision, and Dental Insurance
- Group Life Insurance, Short-term, Long-term disability
- Paid Time Off
- Paid Company Holidays
- Opportunity for advancement within Multi-Flow
If you love talking on the phone, find satisfaction in solving problems for people, and possess the skills listed above, we would love to meet you! As a Customer Service Representative, you will be the backbone of our company and key to keeping our customers happy. Join our team and help us provide the best customer service in the industry!
Multi-flow Industries is an Equal Opportunity Employer and committed to workforce diversity.