Airport IT Coordinator

Munich Airport New Jersey LLC (MANJ) is an US-based subsidiary of the German Airport Operator Munich Airport. MANJ is responsible for the operations, maintenance and concession management at Terminal A (NTA) at Newark Liberty International Airport (EWR).

We are seeking an IT Coordinator at EWR NTA. The successful candidate will be responsible for ensuring the smooth operation, logistics and maintenance of all IT systems and networks within the airport terminal. This role is critical in supporting the airport's operations, enhancing passenger experience, and ensuring all customers and stakeholders are fully supported by the IT Department.

As a company we strive to continue to deliver the 5-star experience we are known for by delivering outstanding services to passengers and our partners. Enhancing traveler’s journeys by providing innovative and curated experiences.

Airport IT Coordinator

Your Future Responsibilities

• Act as the primary point of contact for all IT-related activities, organizing work, equipment, and logistics within the airport terminal
• Responsible for all IT logistics within the terminal including ensuring arriving parts are processed through the loading dock and delivered to proper areas within the terminal
• Responsible for warranty action with equipment manufacturers including submitting RMAs, shipping, and receiving replacement equipment
• General IT level 1 Support for hardware and software incidents
• Perform in-person troubleshooting, diagnosis, and repair of various Airport IT systems and problems for end-users, ensuring minimal disruption to operations
• Assist IT department managers with testing and deployment of hardware and software solutions, ensuring compatibility and efficiency
• Manage IT assets and conduct inventory verifications to maintain accurate records and ensure availability of necessary equipment
• Follow internal processes for handling IT issues, status, and resolutions using the ITSM ticketing system to track status and resolutions
• Resolve general customer issues by collaborating with vendors, team members, and stakeholders to provide timely and effective solutions
• Seek ways to increase the quality of customer service using critical thinking and first principles to refine inefficient processes
• Support the IT department’s management team with other Ad-hoc duties as assigned, demonstrating flexibility and a proactive approach
  
  

Your Education & Training

• Bachelor’s degree or professional training/certifications (Microsoft, CompTIA A , other) or equivalent work experience
• Knowledge of organizational effectiveness and operations management
• Experience working in EWR, with any specialized airport IT systems or general airport environment is a plus
  
  

Your Skills & Experience

• People Person: Excellent interpersonal skills, Customer service oriented, able to establish relationships with various stakeholders throughout the terminal to coordinate work effectively
• Knowledge of PC and general IT operations and technology
• Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project)
• Very good knowledge in English (spoken and written)
• Ability to act with integrity, professionalism, and confidentiality
• Demonstrate a proactive approach to problem-solving
• Has a positive and energetic attitude with a hands-on mentality
• Ability to work without direct supervision, taking responsibility and ownership of assigned tasks
• Ability to work in a team-driven environment
  
  

Good reasons why you should become part of the airport family

• Be part of a team who believes in a positive, healthy work climate
• Work in a SkyTrax certified 5 Star Airport Terminal
• Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO
  
  

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.

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