Trainer

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

About the job:

The Training Specialist is responsible for training, coaching and developing Retail Banking Operations employees in line with the Credit Union’s strategic initiatives. The Training Specialist responsibility includes content management, development, maintenance, design and delivery of Retail Banking programs.

What you’ll be responsible for:

• Design Retail Banking training related documents, materials and presentations.
• Deliver a wide range of training and development programs that meet the needs of the department and position specific needs.
• Monitor Compliance Training on a monthly and quarterly basis, providing delinquency and completion reports quarterly.
• Coordinate with Retail Banking management employees to achieve full participation.
• Responsible for training logistics to include booking rooms for training and non-department trainers, coordinating with IT and Facilities to maintain/update training room.
• Responsible for classroom management, pre-class preparation, post class debrief; coach and deliver feedback to participants; escalate concerns to Retail Banking Management, Human Resources and direct manager, as warranted.
• Review and edit training content for consistency, design and identify improvement opportunities for course.
• Ensure procedures, policies, exercises and practices meets department standards.
• Maintain training materials to ensure accuracy and consistency.
• Performs other duties as assigned.
• Travel as Required

• Some college degree, preferably in business or equivalent years of financial services experience.
• Minimum five years retail banking experience preferred.
• Experience using online course authoring tools (Camtasia preferred)
• Experience managing an LMS.

Competencies:

• Excellent verbal and written communication.
• Strong presentation skills.
• Excellent organizational ability.
• Microsoft Office Suite: Word, PowerPoint, Outlook & Excel.
• Effective facilitation skills.
• Excellent time management skills.
• Ability to interact with diverse groups in a professional manner.
• Must be able to work under pressure and be available to work flexible hours.
• Highly ethical.

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.