Service Writer

Initiates automotive services and repairs by ascertaining performance problems and services

requested; verifying warranty and service contract coverage; developing estimates; writing

repair orders; maintaining customer rapport and records

Ascertains automotive problems and services by listening to customer's description of

symptoms; clarifying description of problems; conducting inspections; taking test drives;

checking vehicle maintenance records; examining service schedules

• Verifies warranty and service contract coverage by examining records and papers; explaining

provisions and exclusions

• Develops estimates by costing materials, supplies, and labor; calculating customer's payment,

including deductibles

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well

as repairs and services required; obtaining approval signatures; entering RO into service

database system

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining

customer's approval of estimates; obtaining and providing contact telephone numbers;

answering questions and concerns; arranging towing and temporary transportation

• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers'

publications

• Enhances organization reputation by accepting ownership for accomplishing new and different

requests; exploring opportunities to add value to job accomplishments

• Other duties as assigned