What are the responsibilities and job description for the Assistant Service Manager position at Murphy-Hoffman Company?
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Assistant Service Manager. The role of the Assistant Service Manager is to assist the Service Manager in the day-to-day operations of the Branch’s Service Department in compliance with established policies and procedures. Plans, organizes, leads, and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
- Assists the Service Manager in assessing present and future needs, trends, problems, and profit opportunities of the Service Department.
- Ensures that approved policies and objectives are clearly understood and effectively communicated within the department.
- Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
- Maintains appropriate communication within and between all departments within the branch.
- Develops and maintains policies and practices which will ensure positive customer relations.
- Is familiar with the activities of competition, market conditions and department operation; keeps the Service Manager informed.
- Coordinates the processing of Warranty Claims with the Warranty Manager and administers warranty and policy adjustments in the most advantageous manner for the customer, dealership, and vendor.
- Provides daily supervision of Foremen.
- Works with the Service Manager concerning customer complaints so they may be handled before the vehicle leaves the shop.
- Monitors RO’s on a daily basis and gives instruction as to the closing of repair orders.
- Performs other duties as assigned by supervisor.
SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
- Minimum of two years’ experience in service department management.
- Must have a positive can-do attitude
- Must have good leadership skills.
- Must have good communication and customer service skills.
- Must possess a strong work ethic and commitment.
- Must be willing to relocate.
