What are the responsibilities and job description for the Museum Store Associate position at Museum Associates?
Museum Store Associate (Temporary, Part-Time)
Museum Store
Reporting to the Senior Manager, Retail & Merchandising, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house and online retail at the Museum's stores. The position processes and sells museum merchandise, exhibition catalogs, books, apparel, jewelry, stationery, kids products, home items, and LACMA memberships on a register/computer using point of sale programs. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.
Responsibilities
Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy
Actively promotes, sells, store merchandise and LACMA memberships
Processes online and special orders
Gift wraps merchandise
Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays
Tags and stickers merchandise
Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times
Maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule
Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications
Attends various training sessions as scheduled
Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team
Maintains regular and reliable attendance
Performs other duties or special projects as assigned
Benefits
The expected hourly pay for this Los Angeles, CA based position is $18.00 - $19.00, subject to change
Qualifications
At least one year of retail experience in a high volume and customer service focused setting
Background in Art History preferred
Strong skills in point of sale software, preferably in Erply and Shopify
Basic math skills
Must operate with attention to detail and strong organizational skills while managing a continuous workflow
Open availability including holidays, nights, and weekends
Salary : $18 - $19
