Visitor Services Coordinator

Visitor Services Coordinator

Job Objective:

The Visitor Services Coordinator is responsible for managing the Admissions Desk and building relationships with Museum visitors. They will be a resource for the public and they will facilitate the visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. In addition to providing excellent customer service at the Admission Desk, the role supports coat check, gift shop, and in-gallery needs.

Responsibilities include:

• Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum
• Facilitate understanding of policies and procedures
• Process memberships and update visitor information via Altru system
• Train new P/T Visitor Services staff for all shifts and positions both in practical operations and in effectively communicating the Museum’s mission
• Handle visitor queries and resolve complaints
• As need, close up gift shop at end of day
• Assist in maintenance and analysis of attendance and admission statistics
• Coordinate with other departments on projects designed to improve visitor experience
• Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations

Requirements:

• Bachelors degree preferred or relevant equivalent experience
• 1 year customer service and/or box office experience
• Excellent computer skills (familiarity with Altru preferred)
• Excellent organizational skills
• Ability to be an articulate and respectful representative of the Museum
• Ability to interact with a diverse group of individuals with varied backgrounds and goals (visitors, volunteers, community leaders, partner organizations, and vendors)
• Must exhibit strong interpersonal abilities and communication skills
• Flexible schedule (evenings, Sundays, and holidays required)
• Fluency in at least one foreign language is ideal
• An evident understanding and passion for the museum sector with a commitment for linking the Museum of Jewish Heritage to diverse people and communities

Position Details:

• Reports to the Manager of Visitor Services and Pickman Museum Shop
• Covered by the DC-37 collective bargaining agreement
• Annualized compensation rate of $39,998 ($19.23 per hour) plus benefits
• Full-time, 40 hours a week

The Museum of Jewish Heritage is an equal opportunity employer. As a cultural institution that teaches about the dangers of intolerance, the Museum is dedicated to promoting diversity, multiculturalism and inclusion in its hiring practices.

For consideration, qualified candidates should submit their resume and letter of interest to: humanresources@mjhnyc.org