What are the responsibilities and job description for the Contact Center Agent position at MVD Express?
WHO ARE WE?
With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our Retail, Commercial, and Support Divisions. As the leading third-party agent and partner for the State of New Mexico and Montana, our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability.
WHO ARE YOU?
You're a friendly, customer service-obsessed individual with a proven track record in fast, friendly, accurate work.
You are an excellent candidate for this position if
- You display excellent verbal communication with customers and co-workers
- You are an outgoing and friendly "people person"
- You have experience working with computers and technology
- You are detail orientated and have multitasking capabilities
- You are comfortable with computers and are looking for an office environment
- You have excellent time management skills
- You have solid organizational and documentation abilities.
BUT YOUR LIFE EXPERIENCE EXCLUDES:
- DUI/DWI convictions
- Felony convictions
- Tax Liens
BENEFITS:
- $16.00 starting wage
- Medical, Dental & Vision Benefits
- STD, LDT, & Life Insurance
- Employee Assistance Program & Referral Program
- Discounts on MVD Services
- Major Holidays Off, Paid Holidays
- Every Sunday Off
- Paid Time Off/ Unpaid Time Off
- Business Casual Dress Code – Wear Jeans & Sneakers Every Day!
WHERE’S THE LEGAL STUFF?
MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.