General Manager

DUTIES:

Daily Operations Management

• Ensure proper/timely reporting and data collection procedures are in place and followed.
• Support the dispatchers and supervisors in the day-to-day management of operations and service delivery.
• Communicate regularly with THE CONTRACTOR staff, particularly regarding operational issues.
• Review and verify Operator scheduling efficiency in relation to Service Planning.
• Ensure the high quality of service THE CONTRACTOR and our customers expect is maintained or exceeded.

• Implement programs to minimize service problems and improve service in coordination with THE CONTRACTOR.
• Initiate complaint reduction strategies in coordination with other department heads.
• Develop programs for productivity savings.
• Inspect and complete Quality Control checks of the bus fleet, taking all necessary corrective actions required.
• Communicate all Bus Fleet problems with the maintenance manager.
• Manage the performance and assist with performance appraisals of employees.

• Ensure an excellent relationship with the maintenance manager and support department managers.
• Attend Mediation and Arbitration hearings when required.
• Review and ensure timely follow-up and resolution of customer complaints.
• Assist with compliance of the substance abuse testing program by coordinating to ensure Federal and Company standards are consistently met.
• Conduct and review training classes to ensure compliance with training syllabus, consistency in material and quality of training received.

Personnel Management

• Ensures all employees are following established Safety Procedures.
• Payroll inputting and payroll reports
• Uniform Inventory Management
• Recruiting system and new hire document tracking
• Personnel File management
• Attendance Tracking
• Training management
• Ensure optimum operator staffing levels are maintained.
• Monitor and report the quality of safety related duties and documentation submitted by Supervisors.
• Facilitate correction and retraining of supervisory personnel as needed.

• Coordinate and direct accident/incident investigation process to reporting standards requirements of THE CONTRACTOR, MyCity corporate, and insurance companies.

Attend all THE SPECIFIC CONTRACT meetings, including citizen advisory group meetings, and provide support and responses as may be requested during these meetings.

Meet routinely with THE SPECIFIC CONTRACTOR to report on quality of service, operational/maintenance matters, labor relations, service issues and matters of contract administration.

Perform other duties as assigned.

Competencies:

• Communication-Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• Organization- Can marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Time Management- Uses his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Customer Service- Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Judgement- Refers to the ability to make decisions in a timely fashion that are sound, accurate and supported by the reasoning and inclusion of appropriate people.

Physical Demands:

While performing the duties of this job, the employee is frequently required to stand and walk. The employee must regularly lift, push, pull, and/or move up to 75 pounds. The employee must be capable of bending, reaching, crouching, and climbing.