What are the responsibilities and job description for the Call Center Representative I position at My Community Credit Union?
Job Description
Job Description
Assists members with telephone requests regarding Member Service; including but not limited to answering questions about products, services, and accounts.
Accurately maintaining confidential member account information on computer systems. Completing transactions per member request, such as transfers, stop payment, wire requests, loan payments, closing accounts.
Provides a superior member experience by actively listening, reviewing, and assessing the needs of the member in each interaction.
Identifies cross-sell opportunities by successfully presenting and placing appropriate products and / or services that meet the member’s needs.
Actively guides members through troubleshooting and / or navigating the website or other services available.
Addresses and resolves member concerns (referring issues that are beyond their authority to the Call Center Manager).
Directs incoming calls to the appropriate employee / department.
Completes daily items such as Online Banking registrations or resets, adding Travel Notices, setting up and / or maintaining automatic / recurring loan payments, setting up / reviewing Bill Pay, ordering checks, entering loan applications, scanning, and filing documents properly.
Assists members with loan requests.
Conducts loan interviews, gathers, and documents pertinent data necessary for underwriting.
Cross-sells appropriate loan related products.
Salary.com Estimation for Call Center Representative I in Midland, TX
$28,885 to $37,082
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Call Center Representative I?
Sign up to receive alerts about other jobs on the Call Center Representative I career path by checking the boxes next to the positions that interest you.
Job Description Assists members with loan requests: Conducts loan interviews. Gathers and documents pertinent data necessary for underwriting. Cross-sells ...more
Job Description Summary: To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Cross-s...more
Perdue, Brandon, Fielder, Collins and Mott L.L.P.Lubbock, TX
Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection se...more
Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has an immediate opening for a Bilingual Call Center Representative. PBFCM has been in business since 1...more
