What are the responsibilities and job description for the Part-Time Front Desk Clerk position at My Place Hotels?
Job Overview
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This position requires excellent customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing.
- Handle guest inquiries and resolve any issues or concerns promptly and professionally.
- Operate phone systems to answer calls, take reservations, and provide information about hotel services.
- Maintain knowledge of hotel amenities, local attractions, and events to assist guests effectively.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Proven experience in front desk operations within a hotel or resort setting is preferred.
- Strong customer service skills with an emphasis on guest satisfaction.
- Proficiency in phone etiquette and effective communication skills.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality software systems is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment.
Join us in delivering exceptional guest experiences while being part of a dynamic team dedicated to excellence in hospitality!
Job Type: Part-time
Pay: From $13.50 per hour
Expected hours: 24 – 32 per week
Benefits:
- Flexible schedule
Application Question(s):
- Are you available to work weekends?
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $14
