What are the responsibilities and job description for the Medical Front Office Coordinator position at MyCare Medical Group?
The Medical Front Office Coordinator: provides assistance to patients, doctors, office employees, and other individuals. This employee helps the medical office run smoothly by scheduling appointments, greeting and checking in patients, answering phones, maintaining accounts and records, and other tasks as needed. In office attendance is required for this position.
Essential Job Responsibilities:
1. Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel.
2. Schedule patient appointments and procedures according to established policies and procedures.
3. Obtain accurate information from patients and ensure all registration forms are complete.
4. Collect patient and insurance payments and reconcile charges on a daily basis.
5. Process insurance and disability claims in an accurate and timely manner.
6. Prepare insurance forms and associated correspondence.
7. Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
8. Follow up with insurance companies to ensure that claims are paid timely and accurately.
9. File records in appropriate sections of patient charts and keeps patient charts in proper order.
10. Prepare patient charts in advance and file patient charts when complete.
11. Transcribe letters and create forms as needed.
12. Data entry of office visits, consults, and surgery including ICD-9 and CPT coding.
13. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
14. Maintain files and records in a confidential manner.
15. Maintain organization and efficiency of front office, including office supply inventory.
16. Maintain patient confidentiality.
17. Perform other related duties as directed or assigned
MINIMUM QUALIFICATIONS:
Education and Work Experience:
- High school diploma/GED required
- Associate degree preferred
- 1 years’ experience in healthcare
- Familiarity with Electronic Medical Records, such as Eclinical Works (ecw) - preferred
- Ability to handle a fast-paced environment and prioritize tasks based on importance
- Excellent communication and problem-solving skills
- Microsoft Office and desktop publishing software
- Bilingual preferred
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Medical office: 1 year (Preferred)
- eCW: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
