What are the responsibilities and job description for the SERVICE DRIVE MANAGER position at Myers Auto Group?
Job Details
Description
Ford Spring Hill (a family-owned and operated dealership under Myers Auto Group, LLC) is looking for a Service Drive Manager who is not afraid to work hard and lead our service drive to the next level of growth. Join us in our Vision to redefine the automotive experience, one relationship at a time.
A very important quality of our Service Drive Manager is the ability to build relationships with both external and internal customers. The qualified candidate must be customer focused and have outstanding communication skills.
Qualifications
RESPONSIBILITIES:
Internal Workforce:
- Train and manage top quality Service Advisors and Porters.
- Monitor the performance of all service advisors and provide positive reinforcement counseling as needed.
- Train Advisors to consistently and effectively sell our services with honesty and integrity.
- Ensure that Advisors keep customers informed on completion times, service expenses and possible changes.
- Ensure that Advisors are greeting every customer in a professional manner and with a high level of respect.
- Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
External Customer Service:
- Maintain the highest Customer Service Index (CSI) rating from customers by handling all complaints immediately and according to established company policy.
- Act in a professional manner when dealing with customers, projecting an attitude of honesty and integrity at all times.
- Strive to establish long-term relationships with all customers and vendors.
- Work closely with the Parts and Sales Managers to promote teamwork in resolving issues.
- Maintain a positive attitude in all situations.
QUALIFICATIONS:
- Brand experience is highly desired.
- Ability to multi-task.
- Motivate and direct staff.
- Successful problem-solver who is process-driven.
- Must have computer proficiency.
- Proven customer service-oriented leader who is results-driven.
- Able to read and comprehend technical instructions and information.
- Excellent communication, supervisory and managerial skills.
- Experience with CDK or similar software required.
Compensation:
- Pay Plan and compensation are based on performance and are competitive with region and market.
EOE/DFWP