Patient Services Representative - Duthie Orthodontics

Duthie Orthodontics is looking to add a Patient Services Representative to their fast-paced team! This role is based in their Ithaca, NY office. Office hours are Monday-Thursday 8am-5pm, and Friday 8am-1pm. Travel may be required to the Auburn office on a "as needed" or coverage basis. Job Summary:  The Patient Services Representative is responsible for welcoming visitors, checking patients in and out for their appointments, answering incoming calls, and scheduling future appointments. They will perform administrative duties necessary to ensure the orthodontic practice is running smoothly.  Duties & Responsibilities:  Greeting and welcoming patients to the practice.  Address patients’ questions and concerns with care  Scheduling, rescheduling, confirming, or canceling appointments as needed  Follow up on no shows/cancellation of appointments  Assist patients to fill out information forms.  Updating patient records in practice management software and documenting recent treatments and procedures.  Verifying methods of payment and collecting payments as needed.  Performing general office duties as needed  Organize and maintain patient waiting areas as well as front-desk areas.  Other duties as assigned  Required Skills/Abilities:  Working knowledge of general administrative practices.  Good telephone etiquette.  Exceptional organizational skills.  Impeccable Customer Service  Education and Experience:  High school diploma or GED.  Experience in administration, medical administration, or related fields is advantageous.  Experience working in a dental or medical office preferred. Knowledge of dental terminology.  Computer knowledge with word, excel, etc. is appreciated. Benefits: Pay: $15.50-$17 an hour Medical, Dental, and Vision insurance 401(k) with employer match Paid Time Off Paid Holidays Paid Parental Leave Employee Assistance Program Flexible Spending Account (FSA), Dependent Care Account (DCA), Health Savings Account (HSA), and Health Reimbursement Account (HRA) Candidly: Student Debt and Savings Optimization

Salary : $16 - $17