Assistant Manager

Assistant Manager

Full Job Description:

●       Assistant manager helps maintain a clean, well-organized store with a customer-first focus.

●        At the direction and delegation of the Store Manager, the assistant assists with supervision of store employees, management and presentation of merchandise and completion of paperwork.

●       The assistant also performs stocking and cashiering functions and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.

●       Must be able to work different shifts including holidays and weekends. 

Duties and Job Functions:

●       Provide superior customer service leadership.

●       Greet and assist customers and operate cash register and scanner to itemize the customer’s purchase.

●       Assist the Store Manager with scheduling employees.

●       Provide adequate training for employees.

●       Conduct safety meetings.

●       Ensuring employee compliance with company policies and procedures. 

●       Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.

●       Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. 

●       Assist in ensuring the financial integrity of the store through strict cashier accountability, key control, and cash control procedures.

●       Authorize and sign for refunds and overrides.

●       Assist with the management of the store in the Store Manager’s absence.    

Physical Requirements (Max pounds):

●       Lift/Carry Abilities (measured for maximum or average load)

●       Lift strength (0”- 60”) – 50 lbs

●       Overhead lift strength – 50 lbs

●       Carry strength (50’ or less) – 50 lbs

●       Frequent lift/carry (> 12x/hour) – 50 lbs

●       Constant lift/carry (> 30x/hr) – 20 lbs

●       Horizontal push/pull strength – 500 lbs

●       Physical Aptitudes (rated based on level of skill involved)

●       Agility/dynamic balance 80-100%

●       Finger dexterity – 80-100%

●       Manual dexterity – 80 – 100%

●       Posture Tolerance (rated based on frequency or time involved)

●       Stand/walk – constantly

●       Reach above shoulder level – occasionally

●       Twist/turn head – constantly

●       Bend over/stoop – frequently

●       Climb steps/ladder – occasionally

●       Kneel/squat - occasionally

Qualifications and Skills:

●       Minimum 3-4 years of experience in a retail store.

●       Demonstrates leadership and integrity with experience managing a staff of team members.

●       Excellent verbal and written communication skills.

●       Strong merchandising and visual skills.

●       Excellent organization skills; able to plan and execute tasks efficiently.

●       Proactive and creative problem solving ability.

●       Flexible and adaptable.

●       Ability to multi-task and balance multiple priorities.

●       Proficient computer skills in Microsoft Word, Excel and Outlook.

●       Ability to work weekends, nights and holidays

●       Strong Retail/Sales experience.

●       Must have a customer-centric attitude.

●       Enjoy interacting with different types of people and personalities.

●       Ability to solve problems and deal with a variety of situations. 

●       Good organization and customer service skills with attention to detail. 

●       Ability to perform cash register functions and generate shift reports. 

●       Knowledge of cash handling procedures including cashier accountability.