What are the responsibilities and job description for the Front Desk Receptionist position at Nader's Motel & Suites?
In search of a self-starting, motivated and outgoing individual for our Front Desk at Nader's Motel & Suites. The appropriate candidate will be reliable and driven to learn in a fast paced environment. Experience is not necessary but is a plus. Evening and weekend availability is required to be considered for this position. Cross-training opportunities.
Essential Function:
- Provide the highest level of service to the guest at all times
- Promptly and effectively deal with guest requests and complaints; Inform management of same
- Check guests in and out in a friendly manner
- Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures as required; Post, correct or adjust charges to guest accounts as necessary
- Handle guest mail/faxes and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations, amenities, and selling strategies
- Accurately handle future and same day reservations or take walk-in guests
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests; Offer and properly handle wake-up requests
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
- Be knowledge of hotel credit, cash in advance, and check cashing procedures
- Properly assign rooms based on room locations, rate, room selling strategies, and guaranteed or requested room types
- Have daily knowledge of groups or functions in-house and local current events; Promote local area and businesses
- Communicate with Sales and Housekeeping regarding status of groups and VIP arrivals
- Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking
- All other duties as assigned by a supervisor, of which you are capable
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13 - $16