Office Administrator & Dispatcher

We are looking for a reliable, multi-talented Office Administrator to keep our HVAC operations running smoothly. You’ll be the "air traffic controller" of our morning rush and the steady hand managing our books and client relationships throughout the day.The ideal candidate thrives in a fast-paced environment, can pivot from a technical service call to an invoicing discrepancy without breaking a sweat, and genuinely enjoys helping customers stay comfortable in their homes.We offer flexible hours and the ability to work from home once you are well established - our working environment is pretty relaxed and results-oriented.Interested candidates, please call Noam at (818) 912-1939 or (818) 818-6138Key Responsibilities1. Dispatch & SchedulingMorning Dispatch: Kick off the day by coordinating with technicians to ensure they have their schedules, parts, and directions.Dynamic Scheduling: Receive incoming service requests and strategically book calls based on urgency, technician location, and skill set.Route Optimization: Minimize "windshield time" for our crew to maximize efficiency.2. Bookkeeping & BillingInvoicing: Convert completed service tickets into accurate invoices.Collections: Monitor accounts receivable and make polite, professional follow-up calls to clients regarding outstanding balances.Light Bookkeeping: Assist with data entry, tracking expenses, and reconciling daily receipts.3. Customer Service & CommunicationsFirst Impressions: Answer multi-line phones with a friendly, professional demeanor.Inbox Management: Monitor and respond to customer emails and web inquiries promptly.Customer Support: Provide basic updates to clients regarding technician ETAs and service status.4. General AdministrationMaintain organized digital and physical filing systems.Order office supplies and manage mail.Support management with special projects as needed.Company DescriptionSmall Fast Growing Company.

Salary : $22 - $30