What are the responsibilities and job description for the Counter Salesman ED position at Napa Auto Parts?
Description
Tires Unlimited is seeking an energetic and dedicated Automotive Parts Specialist to join our team of auto parts professionals. This is the ideal position for knowledgeable and enthusiastic people who have a passion for automotive equipment, truck, OEM fleet, small engine and/or non-traditional vehicle parts and applications. This person will provide knowledge about auto part features, benefits, and warranty information to our customer.
Responsibilities:
- Use technology (computer), telephone, and paper catalog system
- Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
- Use your parts knowledge to assist other NAPA team members answer questions for customers
- Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
- Bring customer focus and high energy to our fast-paced stores
Welcome retail customers into our retail stores and engage to provide a positive consumer experience
- Use technology (computer), cash register, telephone, and paper catalog system
This is the right opportunity for you if you:
- Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
- Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
- You are willing to learn all things automotive if you do not have the background in automotive parts
What’s in it for you:
- Awesome people and brand
- Competitive Pay
- Outstanding health benefits and 401K
- Great training, and ongoing development with support from multiple leaders/your team
Requirements
What you’ll need:
- Minimum 18 years of age
- Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
- High School Diploma or GED. Technical or Trade school courses or degree.
- Passion for delivering customer care
- Excellent verbal and written communication skills
- Ability to thrive in a busy, face-paced environment
- Great listening skills and empathy for customers
And if you have this, even better (not a deal breaker if you don’t):
- Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
- Experience in a parts store, auction, retail store, auto body/collision
- Knowledge of cataloging AND/OR inventory management systems, a plus
- Entirely customer-centric (external/internal)
- ASE Certifications