What are the responsibilities and job description for the Customer Service Representative position at Narragansett Bay Insurance Company?
The Customer Service Representative provides exceptional service to our policyholders and agents for a broad range of requests in a timely manner under moderate supervision. This is accomplished by gathering information via phone and email and educating our customers in a fast paced call center environment in a once and done manner with Ease of Doing Business at the epicenter of each interaction.
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Achieves acceptable Quality percentage of 85% to meet/95% to exceed on all monthly evaluations
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents.
- Maintains acceptable attendance levels throughout the year.
- Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling.
- Continually seeks new ways to improve our customer experience and recommends improvements.
- Processes policyholder transactions accurately and within the Policyholder Service Center established quality standards to ensure excellent customer service and professional handling.
- Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results.
- Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $33,700 - $42,700