Arcade Attendant

Earn up to $300 as a sign-on bonus, free meal per 6-hour shift, free parking, free/discounted area exchange program, and opportunity to earn health benefits.

Our PARC Mission: We strengthen families and communities by creating and operating special places where magical moments become treasured memories.

NASCAR SpeedPark: PARC Pigeon Forge, LLC, a division of PARC Entertainment, LLC (“PARC”), owns and operates the NASCAR SpeedPark in Sevierville, Tennessee. As an officially licensed attraction of the National Association for Stock Car Racing (“NASCAR”), the park offers exciting side-by-side go-kart racing on eight tracks, together with amusement rides, miniature golf courses, bumper boats, an arcade and other family-oriented entertainment. Guests enjoy fun-filled family experiences. If you are looking for a fast-paced, fun work environment, NASCAR SpeedPark could be the place for you.

PARC Values: The acronym “PARC” stands for the values of our company: People First, Always Safe, Remember It’s Fun and Commit to Excellence. These values drive the focus of our company; and through our team members we strive to live out our mission each day. 

What will you be doing? You will assist guests at the redemption counter and celebrate their game earnings. You will also assist with a variety of arcade experiences and attractions

including mini-bowling and VR. You will monitor and maintain the equipment, prizes and keep

the area clean and safe.

Job Purpose: Provide excellent service to guests in the arcade areas. Assist guests with prize redemption, using the card system, arcade games, experiences and rides. Monitor and maintain equipment, prizes and keep the area clean and safe. Help guests with game experiences and manage funds appropriately.

KEY DUTIES AND RESPONSIBILITIES:

Demonstrate “People-First”:

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their arcade and redemption selections.
• Assist with merchandise, groups and redemption counter as needed.
• Answer questions and offer suggestions to assist guests.
• Explain requirements in a respectful, positive and proactive manner.
• Share special offers with guests to provide best options.

Demonstrate “Always Safe”:

• Maintain a clean and sanitized work station.
• Operate Arcade area rides and experiences following all guidelines, regulations and safety procedures.
• Follow all safety and cleanliness standards and procedures.
• Follow safe money-handling processes.
• Use proper radio etiquette.
• Report any unsafe or suspicious behavior in a timely manner.

Demonstrate “Remember It’s Fun”:

• Acknowledge birthdays and special occasions for guests.
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

Demonstrate “Commit to Excellence”:

• Maintain Arcade Stock at redemption counter, displays and in games.
• Complete daily inventories.
• Assist guests with ticket redemption for prizes.
• Maintain a clean stock room and keep arcade organized and neat.
• Prepare for busy times by cleaning and restocking during slower periods.
• Assist with opening and closing duties to ensure the Arcade areas are in top condition for guests.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Must be able to work flexible schedule on the needs of the business.
• Whatever supervisor deems necessary for park operations.

SKILLS, REQUIREMENTS, AND QUALIFICATIONS

• Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
• Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
• Required Education- Must be able to read, write, speak and follow instructions
• Preferred Experience – none
• Certification/Licensure – None
• Specific Vision Requirements – Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus.
• Special Skills –Positive and effective customer service skills. Able to follow cash handling procedures. Ability to handle multiple tasks at one time.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, use hands or fingers, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop, kneel, crouch, crawl, pull, push, talk and hear. Occasionally climb stairs or a ladder.
• Extended standing and walking.
• Able to maintain visual contact with ride and guests.
• The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• The noise level is moderate to loud.
• Regularly the employee is exposed to weather conditions prevalent at the time.

Welcome to NASCAR SpeedPark, the official family fun park of NASCAR in Sevierville, Tennessee. Our guests have voted us the #1 spot for go-karting in the region for the fifth year in a row. Our team members are a key part of our success, as they keep the focus on people first, always being safe, remembering that it's fun and our team members are committed to excellence. Our eight go-kart tracks offer racing thrills for all ages and skill levels. There is plenty of fun family and thrill rides and 36 holes of mini golf. We offer an unlimited ride wristband that allows our guests to exit and reenter the park all day. They can enjoy the SpeedDome Arcade and our virtual reality experience to make it a perfect day. We are The Best Deal in the Smokies, with the best team focused on creating magical moments that become treasured memories! Join us and work hard, learn skills, have fun and make treasured memories.

Salary : $13