IT Support Specialist

The National Association of Counties (NACo), representing America’s 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist.

The IT Support Specialist is responsible for general end user support, including the procurement of technology equipment, as well as management of the helpdesk system, and deployment of end user equipment. This individual will also be responsible for maintaining the IT asset inventory, overseeing communications to NACo staff, and focusing on end user best practices and security.

POSITION, RESPONSIBILITES AND ACTIVITES:

•    Manage, research and provide recommendations for general technology equipment procurement

•    Handle onboarding/offboarding of technology equipment for users

•    Provide End User level 1 support

•    Maintain the Active Directory and Microsoft InTune Environment

•    Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts

•    Assist the IT Team in managing Office 365 by assigning licenses, maintaining users and groups, and maintaining the shared mailbox

•    Manage the Helpdesk system and ensure tickets are handled in a timely fashion

•    Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management

•    Ensure that NACo meeting spaces AV equipment is operational

•    Provide support for computer accessory devices including monitors, printers, iPads, and laptops.

•    Provide operational support to NACo Conventions and other NACo meetings.

•    Maintain and monitor technology policies, checklists, standard operating procedures for changes

•    After hours rotation work required (i.e. implementation, updates, upgrades, emergency situations).

•    Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITES:

•    Degree in Information Systems, related field or three years equivalent working experience preferred

•    Attention to detail and timeliness

•    Outstanding organizational skills

•    Excellent written and verbal communication

•    Excellent Customer Service

•    Basic knowledge in Active Directory and Office 365

Working Conditions:

•    In office Monday-Friday

•    Travel: Minimum Travel requirement

Salary Range: $55,000-$60,000 annually

Application Procedures:

NACo is committed to providing excellent customer service and creating quality experiences for our stakeholders. If you are creative, energetic and passionate, please send a resume and salary expectations to resumes@naco.org.

Why Work a NACo:

Our vision is healthy, safe, and vibrant counties across America. Counties play an integral part of the intergovernmental responsibilities among federal, state, local and tribal government officials. We are guided by the belief that stronger counties result in a stronger America. 

NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law. We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members. 

Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deduction for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave and Public Service Loan Forgiveness Program.

We are passionate about advancing excellence in public service to help people and places thrive across America. Join us as we advance excellence in public service to help our local communities thrive.

Salary : $55,000 - $60,000