What are the responsibilities and job description for the Digital Banking Specialist position at National Cooperative Bank. N.A.?
Digital Banking Specialist
- Act as primary liaison post-sale to ensure proper set up and training of all new and existing digital banking clients. 100%
- Complete setup and on-going maintenance of all digital banking products and services
- Research and troubleshoot customer issues
- Customer training
- Support and assist team operations in projects and assignments
Minimum Qualifications:
3 years financial services experience preferred
Digital banking products/services experience
Customer service experience
Payments industry knowledge
Deposit account servicing experience
Ability to multi-task
Knowledge of Microsoft Office suite
Well organized
Strong customer service skills
Strong communication skills, both written and verbal
Eligibility requirements may differ for each benefit or program.
National Cooperative Bank, N.A. is an Equal Employment Opportunity Employer (EOE/AA)
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