What are the responsibilities and job description for the Client Services Representative position at National Record Retrieval?
Client Service Account Representative
SUMMARY: National Record Retrieval is a record retrieval company that obtains medical records and itemized billing statements for litigation purposes. Our clientele base are various attorneys and law firms in the Personal Injury and Mass Tort space across the United States. The Client Service Account Representative will be assigned specific clients and will be the main point of contact for these clients to provide day to day support on their accounts with National Record Retrieval.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following, but not limited to:
Manage incoming client calls and high-volume actionable emails
Help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board.
Resolve a variety of client issues i.e. NRR portal issues, discrepancies with records received, updates on pending orders, billing issues, ect.
Develop and maintain a thorough knowledge of NRR portal, NRR services, and NRR internal processes
SKILLS:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason when dealing with client issues
Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and professionally in positive or negative situations; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
EDUCATION/EXPERIENCE REQUIRED:
- College Education preferred.
- Client Service experience preferred.
- The ability to interact with people across all levels of the business.
- Extreme attention to detail.
- Ability to multitask.
- Demonstrated ability to work in a fast‐paced environment.
- Sufficient patience to do repetitive work correctly.
- Ability to fill out forms exactly.
- Effectively prioritize workload and meet deadlines.
- Ability to follow directions exactly.
- Sophisticated organizational skills, including physical resources (such as files, manuals, etc.) and non‐physical resources (such as calendars, appointments, events, client contact records, images, etc.).
- A self‐starter who can work well independently.
- 3 References required.
Job Type: Full-time
Pay: $31,000.00 - $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Carmel, IN 46032 (Required)
Work Location: In person
Salary : $31,000 - $35,000