What are the responsibilities and job description for the Collections Specialist position at National Service Bureau?

Benefits:

Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)
Fully Remote
Paid Vacation, Holidays, and Sick Time
401(k) plan employer matching contributions
Medical, Dental, Vision Insurance with employer contributions
Monday to Friday schedule
Company provided EAP (Employee Assistance Program)

Not hiring in the following states: CA, NY, TX, HI, PA, DC, MA, CT, ME, VT, NM, SD

National Service Bureau (NSB) is looking for experienced Collections Specialists to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Collections Specialist Essential Job Functions:

Communicate via phone with people with all backgrounds and personalities
Make outbound calls (75 /day)
Utilize software to note accounts and communicate with insurance companies
Negotiate and lead conversations to recover the highest balances for our clients
Communicate with team members to coordinate on accounts
Document accounts with proper notes to ensure quick communication
Adhere to company policies and procedures

Collections Specialist Job Requirements:

Meet the collector target metrics
Secure home office consisting of:

Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
Internet speed required to be at 50 Mbps down, 5 Mbps up, and Latency of 100 ms or below
Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
Clear and professional backdrop

Strong ability for empathy
High level of professionalism
Great communication skills
Ability to stay motivated and positive
Attention to detail
Experience with time management
Computer and typing skills
Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values:

Follow Through
Be Engaged
Think First
Be Respectful
Be Accountable

NSB Culture & Environment:

Diverse and friendly team
Emphasis on work/life balance
No nights/weekends
Positive environment
Performance-based incentives
Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.

We are excited for you to join us!

To stay up to date on our latest postings we invite you to:

Like us on FaceBook:

https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn:

https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page:

https://national-service-bureau.careerplug.com/account

This is a remote position.

Salary : $100,000

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Collections Specialist

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