What are the responsibilities and job description for the Alumni Engagement and Operations Coordinator position at National War College Alumni Association?
About Us:
The National War College Alumni Association (NWCAA) supports graduates and students of the National War College through events, communications, and programs that strengthen connection to each other and the College. We serve a distinguished and diverse community of senior national security professionals.
Position Overview:
We’re hiring a full-time Alumni Engagement & Operations Coordinator to support the day-to-day work of the Association. This is an ideal opportunity for a recent graduate or early-career professional who wants to gain hands-on experience in nonprofit operations, events, communications, and marketing. You'll work closely with and be directly supervised by the Executive Director, gaining exposure to all aspects of running a small, mission-driven organization.
Key Responsibilities:
Website Management
- Maintain and regularly update the Association’s website with news, events, and alumni resources.
- Ensure content is accurate, timely, and user-friendly.
- Coordinate with outside vendors or developers for any technical needs or platform changes.
Events & Alumni Engagement
- Help plan and coordinate alumni events and gatherings, including logistics, communications, and day-of support.
- Serve as a friendly point of contact for alumni and assist with inquiries, updates, and outreach efforts.
Retail & Merchandise Support
- Oversee day-to-day operations of our Alumni Association store including inventory, stocking, merchandising, and customer service.
- Manage the online store, process orders, monitor inventory, and coordinate with vendors and alumni for custom merchandise.
- Assist in product planning and marketing for seasonal or class-specific items.
Marketing & Communications
- Draft and send email communications and newsletters using tools like Mailchimp or Constant Contact.
- Contribute content ideas and assist with copywriting, layout, and scheduling for digital and print materials.
Social Media & Content
- Manage the Association’s social media channels (Facebook, LinkedIn) by creating and posting engaging content.
- Stay attuned to what resonates with our audience to help keep content relevant and engaging
General Administrative Support
- Support the Executive Director with administrative tasks as needed.
- Help maintain member databases and records.
What We’re Looking For:
- Strong written and verbal communication skills.
- Highly organized, detail-oriented, and dependable.
- Interest in events, marketing, nonprofit work, or alumni relations.
- Familiarity with social media platforms and basic graphic tools.
- Bachelor’s or Associate's degree (or equivalent experience) preferred, but not required.
Bonus If You Have:
- Experience with Constant Contact, Square, and web development.
- A connection to or interest in the military, national security, or public service community.
Why This Role Might Be a Great Fit for You:
You’ll gain meaningful experience across communications, events, marketing, retail, and nonprofit operations, while working in a collegial and mission-oriented environment. You’ll have opportunities to take ownership of projects, learn from a hands-on leader, and grow your professional skill set in a role that makes a visible difference to a valued alumni community.