What are the responsibilities and job description for the Desktop Support Specialist position at Nations Photo Lab?
Join Our Dynamic Team as a Desktop Support Specialist!
We’re Nations Photo Lab- where passion meets precision in the world of professional photography printing. We believe that every moment matters–whether it's capturing your child's first steps or your first trip to Venice. As a trusted industry leader, we've helped more than 500,000 happy customers preserve their best memories. Join us in our mission to inspire creativity, celebrate moments, and deliver excellence to 500,000 more!
What We’re Looking For
Strong Technical Proficiency: In depth knowledge of Windows and proficiency with Microsoft Office and other applications.
Communication Experts: Ability to effectively explain technical issues to non technical users with patience and in a clear, concise and professional manner
Analytical Minds: Logical thinkers with an innate ability to diagnose and troubleshoot issues.
RESPONSIBILITIES:
Helpdesk and End User Support:
Answering questions regarding software and hardware
Fixing inoperable or malfunctioning workstations and software
Troubleshooting infrastructure-related issues
New Deployments:
Deploying new workstations and infrastructure such as cabling, punch-downs, and possible networking equipment
Setup and maintenance of user accounts and permissions.
Maintenance and continuous improvement:
Install, configure, and maintain hardware and software components.
Keeping the server room and storage areas clean and organized
Working towards 100% uptime
Resolving order issues and third-party application issues
Perform regular system updates and backups.
Administrative:
Document support processes and maintain accurate records of technical issues and resolutions.
Assist with IT projects and initiatives as needed.
QUALIFICATIONS
4 Years Experience in a technical or customer service-related field
Strong knowledge of Windows and Mac OS operating systems.
Experience with remote desktop support tools.
Familiarity with network and system administration.
Excellent problem-solving skills and attention to detail.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Licensures, Certifications: Comp TIA certifications are strongly desired but not required. Including but not limited to A , Net , and Security Certifications. Additional technical certifications are a plus.
Physical Demands: Ability to lift 50 pounds. Must be able to do work on ladders and lifts, under desks and in other confined spaces.
Why You'll Love This Opportunity:
Diverse Challenges: Tackle a variety of IT challenges while collaborating with other IT team members to improve system performance and user experience.
Career Growth: Join a company committed to fostering professional development. Your success as a Desktop Support Specialist is the beginning of an exciting journey with us.
Collaborative Environment: Join a supportive team culture that values collaboration, creativity, and continuous learning.
Perks and Benefits:
Competitive salary
Health, vision, and dental insurance
Retirement savings plan
Employee discount
Referral program
Generous PTO
Fun and collaborative company culture!