What are the responsibilities and job description for the Customer Service Representative position at Native Pest Management?
Who We Are:
Native Pest Management is a local, family-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We stand behind our commitment to safe pest control practices and work diligently to exceed customer expectations every day! We are especially proud of having won the 2021 Better Business Bureau Torch Award for Ethics while also being named on the Inc. 5000 List of the Fastest Growing Companies in the United States from 2021 through 2024!
What We Offer:
- Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
- Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
- Paid Vacation, Holidays and Sick Pay
- 401k with up to 4% company matching
- Paid Training
- Employee Discounts
- Employee Referral Bonus
Your Opportunity:
We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is in-person at our Tallahassee office.
- Handle many inbound and outbound calls to current and potential customers
- Identify the needs of customers, resolve issues, and provide solutions
- Identify and escalate issues to supervisors as needed
- Schedule and plan services and appointments
- Respond in a timely manner to customer calls, texts, voicemails and emails
- Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
- Assist management, technicians and salespeople with day-to-day requests
- Collect service payments from customers and call/text/email past due accounts
- Communicate regularly with field technicians to coordinate service schedules and times
Requirements:
- Previous customer service experience required
- Call center experience strongly preferred
- Experience with customer relationship management (CRM) software strongly preferred
- Working knowledge of office equipment and software
- Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
- Ability to work a full time Monday-Friday schedule with occasional Saturdays
- Must be able to type at a minimum of 40 words per minute (WPM)
- High School Diploma or equivalent
- Exceptional written, verbal, and interpersonal communication skills
What to Expect During the Hiring Process:
After submitting your application, we may reach out to conduct an initial phone screening. Qualified candidates will then be invited to an in-person interview at our Tallahassee office!
Background Check Statement:
Native Pest Management conducts pre-employment screenings for all positions which may include a criminal background check, drug screen, clean driving record review, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Native Pest Management is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
Employment requires current eligibility to legally work in the United States.
Salary : $18