What are the responsibilities and job description for the Frozen Assistant position at Natural Grocers by Vitamin Cottage?
USD $20.50/Hr. -
Overview
The Job in a Nutshell:
The Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department with a focus on Frozen and on world class customer service in their store.
Responsibilities
Main Ingredients:
Qualifications
Recipe for Success:
Overview
The Job in a Nutshell:
The Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department with a focus on Frozen and on world class customer service in their store.
Responsibilities
Main Ingredients:
- Providing World Class Customer Service as a number one priority.
- Exemplifying integrity, responsibility, and excellence and adhering to all policies.
- Creating an inviting, full and shoppable department.
- Assisting the department manager in ordering for the Dairy/Frozen department and maintaining accurate inventory levels.
- Assisting the department managers in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
- Ensuring all in-stock products/conditions meet company standards.
- Offering and following up on special orders.
- Merchandising shelves, endcaps and dynamic displays.
- Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
- Assisting in training and monitoring of department personnel including assigning and following up on tasks.
- Conducting active and passive demos.
- Working with the department managers to address performance issues within the department.
- Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
- Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
- Maintaining the safety and security of customers and employees.
- Answering customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support.
- Continually increasing product knowledge.
- Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
- This position has limited Manager on Duty responsibilities but is never intended to be the overall Manager on Duty for the store.
Qualifications
Recipe for Success:
- Ability and desire to provide World Class Customer Service as a number one priority including initiating customer contact, initiating conversations about products, events and services, actively engaging customers and following through
- Demonstrated leadership skills
- Ability to train and develop others
- 1 year of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
- 1 year of experience supervising others preferred
- Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
- Ability to manage changing priorities and to stay focused with the task at hand
- Sense of urgency in the completion of tasks
- Excellent customer service skills
- Highly organized with great attention to detail
- Ability to take direction and follow through
- Must be cashier trained and able to count currency
- Proficient in MS Word, Excel and Outlook
Salary : $21