Deli Assistant

NATURAL HARVEST FOOD CO-OP

DELI ASSISTANT JOB DESCRIPTION

Purpose: To grow sales for our store and to grow meaningful connections in the community. Specifically, to prepare quality food according to deli recipes in a timely, efficient manner. To package, wrap, label and serve fresh, high-quality food and provide prompt, friendly, helpful customer service to help the deli department meet goals for sales, margin, labor costs and customer service.

Status:

• Reports to Deli Manager
• Pay Level I – Hourly/Non-Exempt Position
• Part-Time 12-29 hours per week
• Full-Time 30-40 hours per week

NATURAL HARVEST CUSTOMER SERVICE & INTERNAL SERVICE BASICS FOR ALL STAFF:

• Provide excellent customer service to our shoppers, including greeting customers, smiling and making eye contact.
• Make the customer’s needs your priority whenever on the sales floor or answering the phone.
• Help customers find product locations.
• Accurately answer customer questions about products, store policies and co-op ownership.
• Take initiative to constantly learn about products, product location and policies.
• Resolve customer complaints in a fair and tactful manner.
• Assist with placing and picking up special orders.
• Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.
• Answer phones by third ring.
• Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward yourself and others.
• Help to create a work environment that is cooperative, fun, productive, and safe, and that focuses on solutions instead of problems.

Responsibilities:

I. CUSTOMER SERVICE

• Prepare sandwiches to order and serve customers from hot and cold deli cases in prompt, friendly, courteous manner.
• Prepare and serve fresh juices and smoothies to customer order.
• Offer tastes, samples, suggestions for purchase and ways to prepare products.
• Maintain specials board.
• Report customer suggestions, comments and/or complaints to Deli Manager.
• Stock deli display cases fully to give feeling of abundance.
• Ensure freshness of deli items by rotating and by keeping batches separate by date.
• Label or sign items with price and ingredients where appropriate.
• Prepare trays for catering jobs.

II. FOOD PREPARATION

• Prepare deli foods, including soups, salads, wraps and sandwiches, spreads, and dips according to established recipes.
• Follow production schedule as directed by Deli Manager.
• Assemble, wrap and price sandwiches and other deli food as needed.
• Repackage deli items purchased from outside sources for resale as needed.
• Maintain kitchen in sanitary and orderly condition, following health department standards.
• Research and develop new recipes and recommend to Deli Manager.

III. DEPARTMENT MAINTENANCE

• Pull old or low-quality items, record and properly dispose of them, following established procedures.
• Maintain counter, deli cases and prep areas in sanitary and orderly condition following health department regulations.
• Stock and tidy up condiments area.
• Remove trash promptly, sweep and mop counter areas as needed.
• Follow safety, storage and labeling procedures.
• Use equipment safely. Monitor cooler temperatures. Advise Deli Manager of equipment repair and replacement needs.
• Participate in periodic inventory counts.
• Carry out established opening and closing procedures.

IV. OTHER

• Attend department and storewide meetings.
• Perform other tasks assigned by Deli Manager.
• Attend trainings as assigned by Deli Manager

QUALIFICATIONS

• Experience working in a commercial kitchen environment
• Ability to handle multiple demands, stay calm under pressure and always put the needs of our customers first
• Ability to project friendly, outgoing personality
• Attention to detail
• Communications skills--good listener
• Ability to lift 50 lbs.
• Ability to stand for long periods, twist and bend frequently
• Manual dexterity with kitchen equipment
• Task oriented and focused
• Regular, predictable attendance

Job Type: Part-time

Pay: From $14.50 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $15