Guest Services Coordinator

Natural Retreats is hiring a Guest Services Coordinator to join our Park City, UT team!  The Guest Services Coordinator functions as one of the primary interfaces with all guests upon arrival.  This position will address guest requests throughout their stay, and will ensure that all guests have accurate information and all homes are guest ready. Come join the best luxury vacation rental management company!

COMPENSATION: $21 - $23 / hr. dependent upon experience

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! 

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) 
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care) 
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone

ESSENTIAL FUNCTIONS:

• Act as a brand ambassador, promoting Park City Natural Retreats and all NR locations and services to guests and colleagues alike 
• Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure
• Communicate with guests and owners on the phone and electronically
• Perform scheduled contacts for guests, as well as continual outreach to our guests before, during and after their stay 
• Schedule all arrangements for guests with preferred vendors
• Prepare check-in packets for arrivals
• Perform complete Home Inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats’ standards 
• Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Services Manager and the General Manager to rectify any issues encountered 
• Assist with the general administration of the office and other duties assigned by management 
• Report guest incidental charges (lost keys, phone use, deliveries, etc.) to the Guest Services Manager
• Record all guest and owner communications called into the office into applicable system and ensure follow up
• Maintain detailed knowledge of property inventory, location, amenities etc. 

EXPERIENCE AND SKILLS:

REQUIRED 

• Proficiency in Microsoft Office Suite
• Strong organizational skills
• Excellent verbal and written communication skills
• Valid driver’s license with good driving record and 3 years driving experience
• Ability to work independently and as a team
• Outstanding customer service
• Ability effectively prioritize and execute tasks in a fast-paced environment 
• Ability to lift 25 lbs. and be active up to 80% of the workday

DESIRED  

• Experience in hospitality, and/or property management
• Impeccable attention to detail
• Effective time management
• Computer proficiency and the ability to learn new software programs quickly

POSITION TYPE/EXPECTED HOURS OF WORK 

This is a full-time position. Due to the nature of the job, the Team Member is required to be flexible with their hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times, and the Team Member should always be available in case of emergency, which includes evenings and on-call hours. Exact daily schedules may vary and will be subject to change. Vacation is generally taken outside of peak season. 

*As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

Salary : $21 - $23