Communication Specialist, Ethics & Compliance

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: As our Communication Specialist, you will capture confidential information pertaining to workplace concerns and violations via inbound calls that enable our customers around the world to gain insight on how they can improve their work environments while minimizing their organizational risk. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals! With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate. We Offer You: Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture Meaningful Work. Innovative products and solutions with real life impact for people and organizations Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success Life Flexibility. To care for you, your loved ones and your community Industry Leadership. A highly reputable, fast growing and consistently profitable organization Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice What You Will Do: Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters Answer calls in a timely manner and follow the proper prescribed greeting for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details Hold all reports in strict confidence, both internally and externally Assist with special projects and other departmental responsibilities as assigned Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time What You Will Need: High school diploma/GED or equivalent work experience; Bachelor’s degree preferred A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 5 mbps upload The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail Outstanding customer service skills with strong customer and results orientation Experience using MS Office and the ability to easily navigate proprietary software applications Minimum typing speed of 35 WPM An openness to change with the ability to adapt to evolving business needs Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures We believe each member of our team deserves to see a path forward to achieving their career and financial goals. Each team member is required to have a career plan in place and reviewed with their manager after six months with our team. The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour. Pay progression is based on performance Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU! NAVEX is an equal opportunity employer, including disability/vets. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! About NAVEX: NAVEX comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world. For more information, visit https://www.navex.com. Diversity and Inclusion: NAVEX strives to understand, value, and incorporate the differences each team member brings to our organization. We believe that diversity and inclusion are key drivers behind our core values, allowing us to continue to realize success. Our global customer standards require us to attract and retain the best talent and to find great talent, we must look across a variety of spectrums. We understand that differences in age, race, religion, gender, nationality, sexual orientation, physical ability, thinking style, veteran’s status, and background strengthens not only our workplace culture, but our ability to connect with people around the world. Our team members have the right to expect a workplace in which the differences they bring are welcomed and valued each day. NAVEX is proud to celebrate the diversity of our team and champions an environment where authenticity and respect are at the forefront of how we engage with each other. Equal Opportunity: NAVEX hires people based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. NAVEX encourages women, vets, minorities and those with disabilities to apply for any of our great opportunities. Your decision to self-identify through our application is one of several steps NAVEX uses to measure and advance diversity and inclusion within our workplace. (Please note your confidential information will be accessible only by appropriate members of NAVEX's Human Resources Team.) Request for Accommodation: If you are interested in applying for an opportunity with our team and would like assistance or an accommodation to use our application, we want to help! Please let us know the nature or your request by contacting us via email at careers@navex.com or by phone (800) 230-1421 and request to speak with a member of our Recruiting Team. Life at NAVEX: In addition to changing the way people experience life at work and supporting organizations on their way to achieving their goals through our innovative products and services, we are committed to doing the right things right! We believe gratitude and grace go hand in hand and that how we engage with and support each other should matter as much as the care we extend to our amazing clients. We also believe that we have the opportunity to influence the experience we have in the workplace and can make a difference through what we do and how we do it. Together we are strengthened by our organizational values and attributes, and energized by our potential. Your ability to serve others, uphold our code of conduct and workplace practices, and model our core values and attributes will be at the center of your success!

Salary : $16 - $18