Senior Quality Assurance Technician

Senior Quality Assurance Technician

Quality Assurance

Irvine, CA

Full-Time

WHAT WE ARE LOOKING FOR

The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heaters, boilers, and HVAC products. The ideal candidate for the Senior Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work in a fast-paced environment. The post holder should have experience with mechanical tools and an aptitude for attention to detail.

Responsibilities:

• Warranty Return Support
• Follow-up with contractors to ensure products are being returned in a timely matter
• Request for additional test material such as water quality samples, installation pictures, and contractor feedback
• Report any shipment/service issues to Management Team and Team Leader
• Take initiative to improve and expedite the return process
• Physical Product Return Inspection
• Inspect and test (when applicable) all units, heat exchangers, and parts requested by Management Team and Team Leader
• Create and maintain Inspection Report based on findings
• Report any notable issues with a detailed description and pictures
• Coordinate shipment of product returns to headquarters in Korea
• Inspect and repair (if possible) Sales Authorized Returns to be resold
• Dispose/recycling of products not required to be sent back to Korea
• Follow up on warranty claims by collecting customer feedback
• Concerning Issue Field Site Visit
• Visit field site to investigate root cause of concerning issue
• Report findings to Management Team with a detailed description and pictures
• Water Quality Sample Test
• Test (when applicable) all water quality samples submitted through warranty
• Map out the distribution of water quality-related issues

Requirements:

• Advanced in Microsoft Office, specifically Excel
• Extensive organizational skills, be able to prioritize tasks
• Effective time management and organizational skills
• Able to manage productivity goals and quality standards
• Excellent attention to detail
• Ability to physically lift units with assistance up to 150 pounds in weight
• 1-3 years of experience in an administrative field
• Collaborate effectively within the department and cross-functionally

Preferred Qualifications:

• Technical knowledge of HVAC products preferred
• Ambition to grow and take on new assignments/skills as needed
• Four-year degree from an accredited college/university preferred

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: $31-$34 per hour DOE eligible for an annual bonus

Benefits:

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 10.5 Paid Holidays per calendar year
• Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to a maximum of 5%
• Employee discounts on Navien products
• LinkedIn Learning License
• Life Style Spending Account: You choose-- gas, pet care, elder care, gym membership

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

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