What are the responsibilities and job description for the Call Center Agent position at NCB Management Services, Inc.?
Description:
Call Center Agent
Call Center Agent Job Purpose:
The Customer Contact Representative’s job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.
Call Center Agent Job Duties:
· Collect payments on past due accounts.
· Process check-by-phone and/or ACH requests accurately.
· Knowledge of FDCPA and state laws.
· Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
· Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
· Read, interpret and apply laws, rules, regulations, policies and/or procedures.
· Ability to multi-task by speaking with customers and typing notes simultaneously.
Key Competencies:
· Effective written and verbal communication skills
· Great attention to detail and accuracy
· Ability to maintain confidentiality
· Proficient knowledge of relevant computer programs such as MS office
· Possess a high level of professionalism
· Must be punctual and dependable
Education and Experience:
· Previous call center experience required
· Minimum HS diploma or equivalent
NCB MANAGEMENT SERVICES, Inc. provides a great and unique compensation package including:
· Paid Training
· Benefits- health, dental and vision
· Earned time off
· Paid holidays
· 401 K
· Weekly pay - Every Friday!
· Competitive hourly rate
Hours:
Rotating Days and Evenings and 2 Saturdays per Month
Pay:
$15.50 to $20.00 per hour DOE
**WFH POTENTIAL AFTER 10 WEEKS IN OFFICE**
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Lincoln, NE 68521: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 1 year (Required)
Work Location: One location