What are the responsibilities and job description for the Experienced Debt Collector position at NCB Management Services, Inc.?
NCB Job Description
Job Title: Experienced Debt Collector Position Overview: The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Principle Responsibilities and Expectations
Job Title: Experienced Debt Collector Position Overview: The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses. Principle Responsibilities and Expectations
- Collect payments on past due accounts.
- Process check-by-phone and/or ACH requests accurately.
- Knowledge of FDCPA and state laws.
- Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
- Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
- Read, interpret and apply laws, rules, regulations, policies and/or procedures.
- Ability to multi-task by speaking with customers and typing notes simultaneously.
- Effective written and verbal communication skills
- Great attention to detail and accuracy
- Ability to maintain confidentiality
- Proficient knowledge of relevant computer programs such as MS office
- Possess a high level of professionalism
- Must be punctual and dependable
- Previous debt collections experience required
- Minimum HS diploma or equivalent