What are the responsibilities and job description for the Business Operations Specialist position at NCMS – National Center for Manufacturing Sciences?
Job Purpose:
The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.
Location: Ann Arbor, Michigan
Primary Responsibilities:
- Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
- Collaborate with various business units to understand processes and collect data.
- Fulfill data requests from internal customers through the running of queries in Power BI.
- Create and manage Power BI reports/dashboards.
- Maintain and assist in the creation of content for internal and external communications.
- Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
- Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
- Assist in preparation and/or review of quarterly and final project reports
- Maintain project information, collect and maintain data files/folders, develop presentations.
- Become trained and proficient in specified core functions within the organization.
- Perform other duties as requested.
Requirements:
- Flexibility to work a hybrid schedule; three days in the office & two days home.
- Degree in Business Administration, Science/Technology/Engineering or related field or a minimum 5 years’ experience in an administrative role with customer service and/or technology focus.
- Experience in Power BI a plus.
- Ability to develop a comprehensive understanding of the business data, how it relates, and the importance of it to the organization.
- Critical thinking & problem-solving skills are required.
- Microsoft Office 365 experience.
- SharePoint functional knowledge.
- Effective communicator in written and oral formats.
- Demonstrated high level of organization and attention to detail.
- Demonstrated ability to develop and deliver suggestions for process improvements.
- Demonstrated customer service excellence.