Orientation and Onboarding Manager

About NCSA College Recruiting

NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand and one of the Best and Brightest Companies to Work For in the Nation in 2024 and Top Remote Places to Work in 2024. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via IMG Academy , with a focus on personal development through the lens of sport and performance
  
  

Position Summary

The Orientation & Onboarding Manager designs and delivers a seamless new hire journey that deepens cultural connection, accelerates time-to-productivity and equips managers to set new team members up for success. This role ensures every touchpoint reflects our culture, values, and commitment to excellence.

This position leads the facilitation and continuous improvement of Day 1 orientation and develops the systems, resources and communication workflows that support both manager enablement and new hire readiness. The ideal candidate combines strong facilitation skills, strategic thinking, creative energy and operational precision to bring the onboarding experience to life across campus and online.

This role will provide light oversight and process optimization within the pre-employment workflow to ensure a smooth handoff from offer acceptance to Day 1.

Position Responsibilities

• Design, coordinate, and facilitate engaging Day 1 orientation experiences for on-campus and remote new hires
• Infuse IMG Academy’s culture, values, and brand into each stage of the onboarding journey—from offer acceptance through the first 30 days
• Coordinate logistics, guest speakers, space setup, materials, and technology for each session
• Provide light oversight and alignment of pre-employment processes to ensure a seamless handoff into Day 1 (IT, Facilities, People Ops, etc.)
• Collaborate with onboarding coordinators and cross-functional teams to ensure tools, access, workspaces, and resources are ready prior to start date
• Develop manager enablement toolkits, checklists, and communication workflows that support consistent onboarding across departments
• Build and maintain a self-service resource hub (videos, guides, quick references) that accelerates new-hire confidence and time-to-productivity
• Use data, feedback, and insights to continuously improve content, delivery, and overall experience for new hires and managers
  
  

Knowledge, Skills And Abilities

• Experience designing and overseeing onboarding programs that extend beyond Day 1
• Strong facilitation and presentation skills; confident engaging groups in person and virtually
• Excellent written and verbal communication skills; able to convey information with clarity and energy
• Exceptional organization and project management skills in a fast-paced, high-volume environment
• Strong collaboration and relationship-building skills across diverse stakeholder groups
• Creative mindset with a passion for building connection, community, and culture
• Ability to use data and stakeholder feedback to iterate and improve experiences
• Proficient in Microsoft Office and virtual meeting tools; familiarity with HRIS/ATS platforms
  
  

Preferred Skills

• 3 years of experience in onboarding, talent development, people operations, or event facilitation
• Experience designing immersive orientation or onboarding experiences (not just logistics)
• Background in process improvement, employee engagement, or experience design
• Experience with onboarding technology, HRIS/ATS, or workflow automation
• Comfort delivering hybrid experiences and adapting content for multiple audiences
  
  

Background Requirements

• Requires a background check upon offer
  
  

Benefits

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!
  
  

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get To Know Us Better

www.ncsasports.org

www.ncsasports.org/careers

NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.