IT Technical Support Specialist

Company Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team.

NEBCO has grown to become one of Nebraska s most diversified and successful privately-owned businesses. For more information about NEBCO, visit, www.nebcoinc.com.
Position Summary
Under general supervision, reviews, prioritizes, documents, and effectively resolves user incidents and service requests; provides software and hardware support for all of NEBCO s systems at the home office, and remote field locations, installs and configures new software and hardware; resolves problems involving the use of diagnostic tools, troubleshooting and problem-solving methodologies by performing the following duties:
Essential Duties & Responsibilities
Abide by Company Safety Program and Policies, while performing duties safely.
Answers, evaluates, logs, tracks and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Maintain confidentiality of sensitive and privileged information.
Interviews user to collect information about problem and may lead user through simple diagnostic procedures to determine source of error. Determines whether problem may be resolved remotely or requires on-site resolution through priority and assigns to technical support.
Support end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
Respond and follow-up on IT support tickets submitted via phone, email and in person.
Logs and tracks calls using problem management database.
Maintain high level of expertise of current and emerging products.
Calls software and hardware vendors to request service regarding defective products.
Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
Assists with testing software and hardware solutions.
Assists with process improvement.
Assists with install of personal computers, software, hardware and peripheral equipment.
May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
Other duties as assigned.
Education/Experience

• A minimum of one year in a degree program with demonstrated experience in computer hardware and software or equivalent work experience.
• Must have 1 year of "hands on" help desk work experience supporting office/business software applications installing, upgrading, troubleshooting and repairing personal computers in a network environment.
• Must have basic technical skills and aptitude to learn technology to help support IT staff and company employees.
• A combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described.
• Demonstrated working knowledge of computer software, hardware and networking technologies.

• Must have solid analytical, outstanding troubleshooting skills and proven problem-solving skills, defining cause, in-depth research, collecting data, establishing facts and drawing valid conclusions.

• Must be able to demonstrate resourcefulness, good judgment, and good customer service skills.

• Must have effective interpersonal skills and relationship building skills.

• Must be self-motivated and directed.

• Must also have good communications and understand operating in a confidential, supportive work environment.

• Must have a sense of urgency to resolve issues according to sound prioritization skills.

• Must be flexible and able to prioritize and juggle multiple issues simultaneously.

• Position will be responsible for on call rotations.

Benefits Include

• Retirement Plans
• PAID Holidays
• Insurance Benefits
• Wellness Program - with the opportunity to earn five additional days off
• PAID Time Off
• On the Job Training

Working Conditions
The noise level in the work environment is usually quiet.
Must be able to work within company business hours and provide the support required to meet user needs.
Business hours are 8:00 am to 5:00 pm.
Must support on-call support environment.
This is a non-smoking/vaping campus.
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with back screens (if required) are conditions of employment.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: Call us at 402-434-1212
Email: nebcoinfo@nebcoinc.com

Equal Opportunity Employer, including disabled and veterans.

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Job Type: Full-time