Customer Service Representative

Responsible for handling incoming customer calls and making outbound calls. Handle all installation leads from different marketing channels and create sales calendar.

Job Responsibilities:

• Handle incoming customer calls in a positive fashion.
• Answer customers questions in a professional and courteous manner
• Follow up with customers on installations
• Process rebates for customers
• Enter warranty information into manufacturers website
• Enter customer information into CRM
• Maintain and develop great rapport with new/ existing customers
• Able to resolve customer complaints and follow up on issues
• Help to schedule calls for service technicians and determine customer priority.
• Support and assist office staff with marketing and other projects as directed.
• General administrative work including filing, organization, and mailings.
• Other duties as assigned

Job Qualifications:

• Two years related experience and/or training in customer service, billing, dispatching or project management or equivalent combination of education and experience Positive attitude
• Advanced customer service skills.
• Ability to multi-task
• Organized
• Computer skills including MS Excel

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Needham, MA 02492: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $24