Senior Transition Manager

Role: IT Transition Manager/ Service Delivery Manager

Location: Bloomington, IL, USA

Required Experience: 15 Years

Primary Skills: The Transition Manager will oversee largescale IT transition programs such as transferring services to a new provider migrating to cloud-based solutions or integrating acquired systems The primary goal is to ensure all transitions are executed smoothly within scope on time and within budget while maintaining service levels and minimizing operational impact

Key Responsibilities:

• Strategy and Planning Develop and execute comprehensive detailed transition plans outlining project expectations scope schedule budget and resource requirements
• Project Management Lead transition projects from initiation through completion ensuring alignment with organizational goals and using standardized tools and methodologies e.g. Agile Waterfall ITIL
• Stakeholder Management Coordinate internal resources and third parties vendors Build and maintain strong relationships with clients and internal stakeholders providing regular updates and managing expectations at all levels
• Risk and Issue Management Identify potential risks and challenges associated with transitions and develop effective mitigation and contingency strategies to resolve them swiftly
• Change Management Facilitate change management processes including conducting workshops and providing guidance and training to staff members to ensure understanding and adoption of new systems or processes
• Knowledge Transfer Oversee complex knowledge transfer processes with robust quality checks and governance to ensure the receiving teams are fully prepared for the business as usual environment
• Monitoring and Reporting Monitor project performance using appropriate tools and KPIs track data manage escalations and provide clear concise status reports to senior leadership
• Quality Assurance Ensure that the final delivery of each service transition meets agreed upon requirements and is auditable according to quality processes

Required Qualifications and Skills:

• Education: Bachelor’s degree in computer science information technology business administration or a related field an MBA or Master’s degree is a plus
• Experience Proven track record of successfully managing complex largescale IT transitions or transformation initiatives
• Technical Skills Solid technical background with an understanding of software development web technologies infrastructure management and cloud-based solutions
• Proficiency in project management software e.g. Microsoft Project Jira Asana
• Certifications Project Management Professional PMP or PRINCE2 certification is highly desirable
• Familiarity with service management frameworks such as ITIL is crucial

Secondary Skills:

• Handson experiences working in AMSAD Infra and migration projects

Soft Skills:

• Excellent client facing and internal communication skills
• Strong organizational skills attention to detail and the ability to manage multiple projects simultaneously in a fast paced environment
• Exceptional leadership problem solving and analytical abilities
• Ability to influence without authority and manage conflicts professionally