Job Details

About the Position

As the IT Manager you will be responsible for administering and managing all the IT Infrastructure and support staff. Additionally, you will ensure a high level of dynamic and responsive IT support for both internal and external customers. The Manager will oversee the daily management of the IT department by providing technical leadership and mentoring to IT Team Members. The manager oversees IT Infrastructure Security and Compliance. A successful candidate will look for ways to embrace NEIs goal of being a technology-focused company.

This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates.

Essential Responsibilities

• Manages the daily guidance, hiring, development, training, and workload management of IT team members
• Develops and maintains technology policies, standards, and procedures
• Ensures excellent customer service of IT staff, both internal and external
• Manages the organization's Azure cloud infrastructure and cloud budget
• Manages network operations including troubleshooting connectivity problems, installing, and maintaining routers and switches
• Performs System Administrator duties as needed, including advanced Active Directory, Azure Active Directory, and Windows troubleshooting
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, software licenses, etc. related to the operation of the company are evaluated, updated, and processed
• Maintains and tests a Disaster Recovery Plan
• Maintains, and tests an Incident Response Plan
• Supports the current and future cybersecurity infrastructure
• Ensures proper redundant Data Backup solutions including offsite backups
• Assists non-IT team members in understanding and using technology
• Respects confidentiality in discussing team members; maintains confidentiality of organization, project, fiscal, and personnel-related information
• Maintains knowledge of networking and IT industry standard practices by reading technology periodicals, evaluating new technologies and attending tradeshows, technical seminars and training sessions or assigning a delegate from IT Staff
• Other duties as assigned

Must Have

• Education: Bachelors in Computer Science or equivalent experience
• Experience: 4 years of experience in IT Support or Systems Administrator roles
• Experience working with Active Directory, Windows Operating System, Microsoft 365 Admin, Microsoft Defender, Microsoft Intune, and Azure required
• Must have the ability to diagnose, research, and resolve technical issues
• Must possess excellent problem-solving and communication skills
• Capable of prioritizing and adapting to varying workloads
• Possess a high degree of accuracy, with strong attention to detail
• Must have a customer-oriented approach and be even-tempered
• Knowledge of network security practices and end point protection
• Must have the ability to provide step-by-step technical help, both written and verbal
• Passionate about continually improving IT by understanding the balance between new technology and processes juxtaposed to the need for a reliable and secure IT infrastructure

Working Conditions

Work Environment:	Work is performed in an office setting and some field work may be required
Travel:	Typical: 0 10%
Physical Activities:	Must be able to lift 25lbs.

About NEI Electric Power Engineering

Serving Others. Enriching Environment. Improving Continually. Quality Results. Voted as a top workplace by the Denver Post for three straight years (2020, 2021, 2022), our values have been woven into the fabric of who we are since 1982, guiding our decision making throughout the years. As an engineering services firm, NEIs mission is to create a great organization that serves people and solves problems.

Since NEIs founding, we have developed a culture of collaboration and accountability, both across our teams and departments, and externally with our clients across the United States. We believe in two core ideas: hiring great people and celebrating our team members diverse background and unique experiences; bringing in new, unique, and exciting perspectives that can only strengthen NEI as we chart out path into the future.

We are a proud equal opportunity employer and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Team Member Benefits

We believe that taking care of our team members is of the utmost importance. We strive to foster a community of belonging, professional development, and industry involvement; providing our team with the benefits, tools, and support systems to excel in their roles. Out comprehensive benefits package includes:

• 100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability
• Voluntary Life Insurance
• 401(k) with employer matching; 100% immediate vesting
• Annual & discretionary bonus programs
• Paid vacation and sick time
• Employer paid licensure (FE/PE), certifications, seminars, & conferences
• Paid parental leave
• Tuition reimbursement
• Eight (8) paid holidays including a floating holiday to use at your discretion
• Hybrid work environment with remote flexibility
• Career development, training, and coaching opportunities
• Pet insurance