What are the responsibilities and job description for the Front Desk Representative position at Neighborhood Health?
The statements in the job description are not intended to be an exhaustive list of all duties and responsibilities, as other duties and responsibilities may be assigned.
Under the supervision of the Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintaining records and accounts. Promoting Neighborhood Health services by consulting, gathering information, and evaluating patient needs.
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
Qualifications:
Under the supervision of the Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintaining records and accounts. Promoting Neighborhood Health services by consulting, gathering information, and evaluating patient needs.
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
Qualifications:
- High school graduate/GED with a minimum of 2 years’ experience in customer service or administrative work in medical office settings.
- Ability to relate to patients, through familiarity with medical terminology.
- Demonstrated ability to build and maintain good customer rapport.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
- Experience with information technology, electronic health records, medical records, culturally diverse. populations, and care of underserved populations.
- Knowledge of the local healthcare environment.
- Bilingual in English and Spanish preferred.