What are the responsibilities and job description for the Community Resource Specialist I position at NEIGHBORHOOD OUTREACH ACCESS TO HEALTH?
Job Details
Description
Neighborhood Outreach Access to Health (NOAH) is a non-profit Federally Qualified Health Center (FQHC) that provides comprehensive, integrated, and affordable high-quality healthcare services to underserved populations. We provide comprehensive care to over 40,000 neighbors including medical, dental, behavioral health, psychiatric, nutrition, pharmacy services, preventive health, eligibility assistance, and health education programs. NOAH embraces all people, and we respect everyone for who they are. We firmly believe that diversity is our strength and stand firmly committed to the principles of Justice, Equity, Diversity, and Inclusion.
Job Summary:
The Community Resource Specialist I provides high quality customer service and serves as the main point of contact for the organization.
Duties/Responsibilities:
-
Schedules and confirms appointments; verifies insurance.
-
Manages referrals, work queues, patient lists, emails, and referrals in Electronic Health Record.
-
Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.
-
Explains community resources and connects patients with appropriate resources.
-
Ensures that appropriate actions are taken to resolve patient problems and concerns.
-
Promotes and provides access to care.
-
Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
-
Performs other related duties as assigned.
Qualifications
Required Skills/Knowledge/Abilities:
-
Excellent communication skills including active listening.
-
Service-oriented and able to resolve patient grievances.
-
Proficient computer skills with the ability to learn new software.
-
Knowledge of, or ability to learn, basic medical terminology and NOAH services.
-
Ability to speak English and Spanish required.
Education and Experience:
Required:
-
High School Diploma or GED.
-
1 years of experience in customer service; healthcare industry experience.
-
Fluent in Spanish.
Other Requirements:
-
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
-
Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.