Housing Case Manager

IMMEDIATE SUPERVISOR: Program Manager of Supportive Housing Services  

THIS POSITION SUPERVISES: N/A 

ANNUAL TRAINING REQUIRED:  

Non-violent crisis intervention training is required annually.

CPR and First Aid training are required for this position. 

MINIMUM QUALIFICATIONS: 

Education: 

BA/BS/BSW in human services/social work preferred with 2
years experience working with homeless individuals with mental illness
required. 

Additional Skills: 

• Must have experience working with homeless
   populations, substance abuse populations, mental illness or persons with a
   disability. 
• Excellent Computer skills are
   required in order to complete reports via electronic record.  
• Must have excellent record keeping skills
   
• Must be proficient in MS Office
   (Word, Excel, Outlook) and willing to learn additional systems as required
   

   SUPPORTIVE SERVICES:   

• Demonstrates compassion for people struggling with chronic homelessness, poverty,
   mental illness and addiction. 
• Participate in team meetings and coordinates with HRS leadership, case managers and peer support
   in the provision of supportive housing services. 
• Maintain HUD regulation throughout navigation, at lease up and annual recertification thereafter. 
• Coordinate with MSHDA Housing Agents and or property manager on behalf of consumers receiving
   subsidized rental assistance. 
• Directly engage landlord/property managers to create decent and affordable housing options
   for consumers and maintain a data base of available housing. 
• Perform Housing Quality Standards inspections as needed. 
• Directly assist consumers in locating and identifying independent housing options. 
• Facilitate housing placement and lease signing with consumers. 
• Assist consumers in understanding and abiding by their lease obligations. 
• Respond to landlord/property management concerns promptly and professionally.  
• Coordinates with consumers to assist them with their medical, substance use disorder, and mental health appointments
   and advocating for them as needed. 
• Intervene in occasional mental health crisis situations as they arise.  
• Be able to enforce healthy boundaries with consumers and be able to therapeutically redirect as appropriate.   
• Provides assistance with daily living tasks such as money management, shopping and cooking while assessing for needed assistance with Activities of Daily Living. 
• Coordinates and provides flexible support services and skills training to consumers once
   they are housed, with the objective of helping them to stay housed and to
   achieve the goals set forth in their coordinated case plan. 

CASE DOCUMENTATION:  

• Completes progress notes and service activity logs for all
   service activity in accordance of agency policy.  
• Maintain all housing charts in compliance with all applicable
   HUD guidelines. 
• Maintain all HMIS and ECO data in accordance with agency
   policy.  
• Monitor caseload for compliance with monthly rental payments
   and/or eviction prevention plans.
  
  
  CONSULTATION WITH PROFESSIONAL STAFF: 
• Receives instructions and
   assignments, providing weekly caseload reports and makes recommendations
   to the team as needed. 
• Follows through with
   assigned tasks. 
• Participates in
   supervisory meetings and team meetings.
  
  
  
  ACCESSING COMMUNITY RESOURCES: 
• Identifies resources
   within the community and assists consumers to access resources such as security
   deposit, utility assistance and household items. 
• Develops and maintains a
   working knowledge and relationship with providers of resources for
   consumers.  
• Apprises leadership team
   of service gaps that affect consumers’ functioning within the community. 

I. PRODUCTIVITY  

· Consumer's on your caseload are seen at least
once monthly. 

· Case records are accurately maintained within
NSO documentation guidelines of 48 hours. 

· Service activity logs must indicate at least 65
hours of  face to face contact monthly. 

  III. ADMINISTRATION
 

· Complies with and adheres to department and NSO
policies and procedures.  

· Adheres to established quality and performance improvement
standards.  

· Works effectively with others to accomplish goals/resolve
problems.  

· Organizes work well and uses time effectively. 

· Maintains consistent work attendance.   

· Does not disrupt operations by being habitually
tardy or absent; works as scheduled. 

  IV. PROFESSIONAL
SKILLS   

· Professionally represents NSO and promotes NSO
mission and vision statements.   

· Promotes a harmonious work environment. 

· Demonstrates expertise in his/her functional area,
leveraging unique core of knowledge and skills to achieve results.  

· Ensures consumer satisfaction through process of
monitoring, improving, and delivering excellence in program services. 

· Is open to new approaches and takes steps to
increase knowledge, skills and abilities, both from within and outside NSO. 

  V. OTHER   

· Complies with contractual and regulatory
requirements, as needed.  

· Fosters commitment, team spirit, pride and
trust.  

· Possesses good work ethic, drive, energy, and
persistence to achieve goals. Takes accountability for job responsibilities.  

· Able to anticipate and bring about change when
needed. 

· Performs other duties as assigned.