What are the responsibilities and job description for the Digital Incentives Customer Success Specialist position at Neptune Retail Solutions?
About Us:
Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful advertising and promotional programs are supported through rich data and insights. The country’s largest consumer packaged goods manufacturers rely on NRS for unparalleled consumer reach and engagement.
NRS’s digital portfolio is making its mark on the industry. NRS digital products include Checkout 51, Freedom Platform, digital media tools/services (digital display, premium mobile, social, email, DOOH, and digital in-store). We continue to strengthen these existing tactics while expanding our product offerings, partnerships, and capabilities. We offer unique and data-led strategies for our clients to reach their most valuable shoppers. Our products continue to evolve to include best-in-class methods to deliver engaging content at the most impactful time in the most relevant geographies.
Description:
The Digital Incentives Customer Success Specialist supports digital incentives programs for complex and high-volume CPG and Retail marketers. This role serves as a support function to the Customer Success Manager, works closely with them and other cross-functional internal teams to ensure flawless execution of campaigns on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, and have high integrity.
Position Responsibilities:
• Manage multiple digital incentive offer launches in partnership with Customer Success Managers.
• Manage internal steps for digital incentive campaigns.
• Ensure and maintain overall digital incentive quality.
• Verification of all digital launches and notification to the required parties.
• Manage high-level reporting and formatting of Google Sheets files for data uploads for various account-related needs.
• Understand and manage account nuances that affect set-up for seamless execution.
• Identify opportunities, create & implement productivity and quality process improvement plans.
• Non-U.S. must be willing to work in evening and overnight shifts.
Position Qualifications:
• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience)
• Proven ability to manage projects to successful conclusions.
• Excellent oral and written communication skills.
• Strong attention to detail and prioritization skills.
• Ability to adapt and change with the needs of the business mindfully and tactically.
• Excellent organizational skills including strong attention to detail.
• Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
• Must have technical proficiency with GSuite, Microsoft Office and Internet browser tools. Experience with tools such as Salesforce, JIRA, etc. are a plus
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Neptune Retail Solutions is an Equal Opportunity Employer