What are the responsibilities and job description for the Part-time Call Center Specialist position at NET Federal Credit Union?
Description
The Call Center Specialist will provide information and member support concerning the credit union and it's products and services ensuring the highest quality of member service
Requirements
Experience: Two to Five years of similar or related experience
Education: High school diploma or equivalent
Duties and Responsibilities:
- Possess full knowledge of credit union products, services, policies and procedures and rules and regulations
- Maintain/achieve agreed upon goals
- Maintain contact with current and new members
- Meets all established sales and service goals, ethically referring appropriate products and services to membership
- Use systems as intended with a focus on CRM for members
- Oversee/assist members with Lending, Member Service and/or transaction needs from both telephone, chat, online, email and social media. Assist staff or members in solving complex account problems
- Other duties as assigned
Schedule: Tuesday - Friday 9:00 am - 1:00 pm, Saturday 8:30 am - 12:30 pm
Salary : $24,400 - $31,000
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