What are the responsibilities and job description for the Attractions Crew Lead, Netflix House position at Netflix?
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.
The Role
The Attractions Crew Lead will serve as the daily supervisor for a designated team of Attraction Crew Members (what we call our employees), guiding the flow of fans (what we call our guests), supporting live show elements, and upholding the high standards of safety, service, and story that define the Netflix House experience. These Attractions Crew Leads will focus on two employee types: the in-world “Flow” crew, who assist guests in navigating their assigned attraction, and the performing “Show” crew, who bring these worlds to life. This role is a trusted leader who ensures the fan and employee experience is executed as intended throughout each shift.
You will focus on pre-shift communications for your assigned Crew while assisting both your Supervisors and the Manager on Duty to uphold operational, safety, and fan service standards within your attraction area throughout your shift. You will be expected to lead by example in real time by supporting the Crew as they rotate through their work spaces.
This on-site, hourly role reports to the Assistant General Manager with daily oversight by Attractions Supervisors, and is based in Dallas, TX.
What You Will Do
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations will open at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix House is another step in Netflix's commitment to create immersive, in-person experiences for fans around the globe, including NETFLIX BITES Las Vegas, The Queen’s Ball: A Bridgerton Experience; Stranger Things: The Experience; Squid Game: The Experience, now open in New York, Madrid, Sydney and Seoul; and Stranger Things: The First Shadow, now open on London’s West End and coming to Broadway March 28. Netflix has reached 7.5 Million fans across 170 openings in 100 cities and 40 unique formats around the world with an average guest rating of 4.7 out of 5.
The Role
The Attractions Crew Lead will serve as the daily supervisor for a designated team of Attraction Crew Members (what we call our employees), guiding the flow of fans (what we call our guests), supporting live show elements, and upholding the high standards of safety, service, and story that define the Netflix House experience. These Attractions Crew Leads will focus on two employee types: the in-world “Flow” crew, who assist guests in navigating their assigned attraction, and the performing “Show” crew, who bring these worlds to life. This role is a trusted leader who ensures the fan and employee experience is executed as intended throughout each shift.
You will focus on pre-shift communications for your assigned Crew while assisting both your Supervisors and the Manager on Duty to uphold operational, safety, and fan service standards within your attraction area throughout your shift. You will be expected to lead by example in real time by supporting the Crew as they rotate through their work spaces.
This on-site, hourly role reports to the Assistant General Manager with daily oversight by Attractions Supervisors, and is based in Dallas, TX.
What You Will Do
- Act as the daily front-line supervisor of the Attractions team, overseeing two rotating large walk-through location-based experiences, and an immersive arcade, RePLAY
- Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed.
- Manage dynamic shift labor needs to ensure the correct number of Attractions Crew Members are in place to meet daily attendance volume and event requirements.
- Liaise with the management team to ensure a responsive feedback loop on operational and technical needs and issues.
- Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery.
- Ensure the Attractions Crew Members provide best-in-class service to our Fans by providing them with knowledge and feedback.
- Conduct on-the-job training for various roles.
- Execute Standard Operating Procedures (SOPs), including emergency procedures.
- Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows.
- Foster a culture of safety in all actions.
- Perform other duties as assigned.
- Applicants must be at least 18 years of age to be considered for employment.
- Prior experience leading teams in attractions, immersive experiences, live entertainment, theme parks, theater, or guest-facing operations.
- A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment.
- A passion for storytelling, immersive environments, and building unforgettable guest moments.
- Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols.
- A strong sense of ownership, reliability, and pride in creating experiences for guests.
- Ability to inspire and provide feedback to Crew in real-time.
- Knowledge of the Netflix platform and shows.
- Availability to work days, nights, weekends, and holidays in a 365-day operation.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
